How long until my order ships? Most orders are made and packed within 2–4 business days, then delivered in 3–7 business days.

Are the pieces kid-safe? Yes — we use kid-friendly beads, cords and findings, and every piece is checked before packing.

Can I request a custom piece? Absolutely. Share your colors, size and idea on the Custom Orders page.

Do you accept returns? Unworn items can be returned within 14 days. Custom pieces are final sale.

How do I care for my piece? Keep it dry, store it flat and avoid lotions and perfumes.